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E-Albania is running empty: Businesses spend the day off with the "online state that doesn't work"!

2026-03-16 15:33:12Biznes SHKRUAR NGA REDAKSIA VOX
PHOTO: "E-Albania"

Today is an official holiday, because " Summer Day " fell on a Saturday and, according to the law, there is no work on Monday either.

Friday is another holiday because it's Eid. Sunday is the Novruz holiday, so next Monday is another holiday.

And while the administration enjoys the many days off and the airport is overcrowded, businesses spent the weekend and even today trying to access E-Albania for services that they barely manage to get, if they're lucky, or sitting and staring at a screen that spins blank and neither gives nor receives.

The main problem, says an economist, is with uploading documents.

The system creates problems with applications for maternity reports or other short-term benefits.

Even when it appears that the application has been successfully completed with the report uploaded, the receiving party does not see the document in the system and it appears that the problem lies with the business that is not uploading the document.

This situation is causing delays in the payment of reports for new mothers or employees who benefit from the social security scheme. It also prevents the receipt of reports from people who are absent from work due to health problems.

The inability to upload documents has also affected individuals, who cannot apply for various services.

There are also continuing problems with self-care, with businesses unable to see their invoices, now that the deadline for submitting their 2025 balance sheets is approaching. Even before, the self-care system, which is widely used by businesses, was not functional, hindering their activity.

And the troubles are not over for SelfCare (and businesses); The platform is in trouble again

Although the transition of many services online was intended to make things easier for businesses, they are turning into a nightmare for them.

In July last year, for many days, online submission of balance sheets to the National Business Center was impossible. In January of this year, businesses were unable to reconcile invoices in the self-care system, self-employed individuals were unable to issue invoices, and import invoices were not fiscalized.

Ironically, Albania ranks among the countries that use online e-government services the most. According to Eurostat data, available for Albania for 2024 ( 2025 data for EU countries has been released ), 78% of Albanian citizens interacted with public authorities online during the previous 12 months, compared to the 72% average for the European Union.

But, it seems that the survey does not reveal that there is any real time lost from using these services, as long as their operation is not guaranteed 24 hours a day and often the system just runs idle!/ Monitor


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