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500 million Euros for digital governance, but businesses can't work: "E-Albania" Self-Care has been out of order for days. No one is responding!

2026-01-26 11:31:28Biznes SHKRUAR NGA REDAKSIA VOX
E- Albania

For more than a week, business activity has been blocked, as an important platform, the self-care system, which operates through e-Albania, is not working.

This system has had problems before, but it was occasionally accessible. It has been completely non-functional for several days now and the complaints of businesses have fallen on deaf ears. Even Monitor, which has been dealing with this problem for a week, has asked several times to the National Agency for the Information Society (AKSHI), which manages the platform, but the answer has been: "The system is fine."

"Monitor" has learned that there have been problems with the maintenance tender and a wave of resignations has included AKSHI, while SPAK has officially launched investigations into the tenders that have been awarded by this institution over the years. "AKSHI employees are resigning en masse from their duties to follow up on contracts," a source told "Monitor".

Professionals have been flooded with emails of complaints to the addresses of official institutions.

"For more than a week, we have been experiencing difficulties accessing the SelfCare platform, as this platform does not allow any functional actions to be performed and appears only in static form, as shown in the attached photo. As a result, the process of fiscalizing sales invoices, customs declarations, etc. on our part is impossible, preventing us from fulfilling our legal obligations in accordance with Law No. 87/2019, "On the invoice and circulation monitoring system", as amended.

"In support of Article 26 of Law No. 87/2019, and of Council of Ministers No. 431, dated 03.06.2020, "On the Central Invoice Platform", as bodies charged by law, we kindly ask you to take the necessary measures to resolve this issue as soon as possible, in order to guarantee the fulfillment of our legal obligations," states a complaint that businesses have addressed to the institutions.

This situation is occurring even though investments in digital governance have increased rapidly in the last 6 years.

In 2025, funding for e-government increased threefold within a year, reaching 20.1 billion lek (over 200 million euros), from about 3.3 billion lek provided in 2019, to a total of 48.4 billion lek in 4 years, or almost 500 million euros. In the last decade, the administration has increased by 20 thousand people, to reach 184 thousand employees, but still businesses fail to find solutions to their problems!

Albania may even be a unique case where businesses "beg" the government to let them work and thus pay taxes!

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