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Complaints about abuse of personal data are increasing. Fines in some sectors

2024-04-04 09:23:30Biznes SHKRUAR NGA REDAKSIA VOX

Complaints about abuse of personal data are increasing. Fines in some sectors

Citizens have increased awareness to demand their right regarding the abuse of personal data. Referring to the annual report of the Commissioner for the Right to Information and Protection of Personal Data, during 2023, 394 complaints from citizens were administered, confirming more and more the citizens' understanding of the importance of protecting this fundamental right.

The number of complaints is recorded at the highest level in the last 5 years. From the assessment of the object of complaints, among the main domino typologies: illegal dissemination of personal data; exercising the right of access for correction/deletion of personal data; direct marketing in relation to unsolicited communications and the provision of services by notary offices.

During the past year, the Commissioner's Office carried out 47 administrative investigations in different controllers, of which 32 were initiated by the institution and 15 investigations were carried out to verify citizens' complaints. 9 administrative investigation procedures were carried out in public auditors and another 38 in private auditors.

The main sectors where administrative investigation procedures took place are: the non-banking financial sector; education sector; the real estate administration and mediation sector; postal services sector; direct marketing sector; law enforcement bodies.

At the end of them, 19 decisions were taken which correspond to 64 administrative sanctions, with a total value of 47,400 euros for the entities that were caught in violation of the legislation in force, abusing in some form the personal data of citizens.

The Office of the Commissioner for Personal Data Protection comes to the conclusion that technological development highlights even more the necessity of increasing investments, not only for improving services, but also for taking measures to protect data in their provision. .


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