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"Oh, giant, do you want it on the table?", Acromax manager is surprised by the arrogant behavior of the Wolt driver

2025-08-30 17:20:16Lifestyle SHKRUAR NGA REDAKSIA VOX
Wolt Albania

The head of Acromax, Aldor Nini, has published on Instagram today a conversation with a Wolt Albania driver, highlighting the unacceptable way the delivery service treats customers.

From the communication made public, it is clear that the driver does not deliver the order to the office, even though this is the correct address set in the application. Instead of going up to the specified address, he asks the customer to go downstairs to pick up the order.

The customer responds by asking 'why does he have to go outside, when the app has the option to have the order delivered to the full address', including offices and floors of buildings. But the motorcyclist does not respect this obligation and gives him a mocking reply:

"Oh giant, don't put it on the table."

This phrase not only shows a lack of respect, but also an open insult to the customer. In his response, Nini writes that such behavior is unacceptable and will be reported as a violation of the basic rules of customer relations.

This case raises serious questions about the way Wolt Albania controls the quality of service and compliance with the options that the company itself has set in the application. When a customer chooses the “to the address” option and pays for this service, the company has an obligation to fulfill it. The courier’s refusal and the customer’s irony indicate a clear internal problem: lack of training, lack of control and negligence towards the customer.

In other markets where Wolt operates, such behavior would result in the immediate suspension of the rider. In Albania, it remains to be seen whether the company will take concrete measures, or whether it will continue to allow customers to be treated with disdain and left without the service they paid for. 

"Oh, giant, do you want it on the table?", Acromax manager is


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