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ALARMING/ Consequences of working in a call center, 60% of young people show problems with their spine, hearing and vision!

2025-09-20 13:14:07Aktualitet SHKRUAR NGA REDAKSIA VOX
ALARMING/ Consequences of working in a call center, 60% of young people show
Call center companies

They make a compromise with themselves to sit for long hours in front of the computer with headphones in their ears without thinking about the health risks.

Call center companies only think about the number of calls they make and sales.

A study conducted in 60% of the call center sector shows that most young people have reported health problems such as spinal cord damage, hearing or vision problems, but also mental health problems, due to the pressure and stress created by long phone calls with citizens.

"95% of them reported spoliarthrosis, problems with their eyes, ears, etc. ," says Ilir Xhemalaj from the National Union of Telephone Operators.

Many call centers occupy rented premises, packing in as many computers and employees as possible without respecting space, lighting, or other standards for employees.

"I have been an operator for 16 years, I have a 2010 computer, headphones, three of us work because we change shifts," says a young man who works in a call center.

Young people are forced to work beyond the 6-hour contract schedule.

"The contract is 6 hours, but you don't get paid for that. They have to work twice as long to get a living wage"

The doctor who is a legal obligation only appears as a name on papers as no one exercises physical controls on their premises./ Tch


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