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Problems with Outlook and Teams, AKSK: Beware of scams for recovering accounts

2026-11-13 14:23:32Aktualitet SHKRUAR NGA REDAKSIA VOX

Problems with Outlook and Teams, AKSK: Beware of scams for recovering accounts

Problems with Outlook, Teams and Azure services in several regions of the world have also brought a warning to Albania. The National Cyber ​​Security Authority (AKSK) calls on citizens and businesses to be careful of scams that may appear during the interruption of these services.

According to information reported by Microsoft, the problems are caused by high load on the company's infrastructure and are not related to any cyberattack.

However, AKSK warns that fraudsters may exploit this situation by offering users false assistance to restore access to their accounts.

  The authority asks users to be especially careful of:

Emails requesting Microsoft password reset.

SMS messages that notify that the account has been blocked and require immediate action.
Phone calls from people who present themselves as technical support employees and offer assistance in restoring access.
To avoid fraud, AKSK advises citizens not to click on suspicious links to log in to the account or change the password. Services should be accessed only through official websites and applications.

Users should also not give passwords, verification codes, or confidential information to other people. They should also not allow unverified people to access their computers or devices.

For employees of institutions and companies, the authority recommends that any request for technical intervention be verified in advance with the responsible IT staff.

AKSK also urges institutions and businesses to inform employees about the risk of these scams and to check business continuity measures. This includes the possibility of using backup copies of important documents, as well as alternative communication channels in case services are not working.

 


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